This Privacy Policy explains how winmry collects, uses, stores, and protects your personal data when you access or use the winmry Platform. Your privacy matters to us — this document sets out exactly what we do with your information and what rights you have as a winmry player.
winmry does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your data is used solely to operate the Platform, comply with regulatory obligations, and improve your experience.
All data transmitted between your device and winmry's servers is encrypted via SSL/TLS. Your personal details, payment information, and login credentials are never transmitted in plain text. We use industry-standard encryption at rest for stored sensitive data.
As a winmry player, you have the right to access, correct, and in certain cases request deletion of the personal data we hold about you. Data subject requests are handled promptly — contact [email protected] to exercise your rights.
winmry collects only the data that is necessary to provide our services, meet our licensing and regulatory obligations, and comply with anti-money laundering (AML) requirements. We do not collect data beyond what is required for these legitimate purposes.
winmry operates under an international gaming authority licence, which requires strict data handling standards as a condition of that licence. Our data practices are audited as part of the licensing process. We comply with all applicable data protection laws.
This Privacy Policy is written in plain, accessible language so that any winmry player — whether in Kuala Lumpur, Penang, or Johor Bahru — can understand exactly how their data is being handled. We update this policy whenever our practices change and notify registered players.
Notice: This Privacy Policy applies to all personal data collected by winmry through winmry.net, the winmry Android application, and any related services. By using the winmry Platform, you consent to the data practices described in this Policy. Please read it carefully and contact us if you have any questions.
1.1 winmry ("the Company", "we", "us", "our") is the data controller responsible for personal data collected through the winmry Platform (winmry.net and associated applications). The Company operates under an international gaming authority licence and is bound by the data protection standards associated therewith.
1.2 If you have any questions, concerns, or wish to exercise any of your data protection rights, the designated point of contact for all privacy-related matters is:
1.3 winmry is committed to handling all privacy-related requests within thirty (30) calendar days of receipt, in accordance with applicable data protection standards.
2.1 Registration Data. When you create a winmry account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and preferred username or login identifier.
2.2 Identity Verification (KYC) Data. To comply with our licensing obligations and anti-money laundering requirements, winmry collects government-issued identity documentation — such as a copy of your MyKad (for Malaysian citizens) or passport (for non-citizens) — and, where required, proof of address and proof of payment method ownership.
2.3 Financial Data. winmry collects and processes information relating to your deposits, withdrawals, and transaction history, including payment method identifiers (e.g., masked bank account numbers, eWallet account references). We do not store full credit or debit card numbers or full banking credentials. Payment processing is handled by licensed third-party payment processors.
2.4 Gaming Activity Data. winmry records all bets placed, games played, wager amounts, winnings, bonus usage, and gaming session data associated with your account. This data is used for account management, fraud prevention, responsible gaming compliance, and regulatory reporting.
2.5 Technical and Device Data. When you access the winmry Platform, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, referring URLs, pages visited, session duration, and other technical usage data.
2.6 Communications Data. If you contact winmry's customer support team, we retain records of your communications including emails, live chat transcripts, and any information you voluntarily provide in those communications.
2.7 Marketing Preferences. Where you have given consent, we collect and store your communication preferences including whether you have opted in or out of promotional emails, SMS notifications, or platform push notifications.
3.1 Directly from You. Most personal data is collected directly from you when you register a winmry account, complete KYC verification, make a deposit or withdrawal, contact support, respond to surveys, or participate in promotions.
3.2 Automatically. Technical and usage data is collected automatically when you access the Platform via cookies, web beacons, server logs, and similar tracking technologies. For full details, see Section 9 (Cookies & Tracking) of this Policy.
3.3 From Third Parties. winmry may receive personal data from third-party sources including identity verification providers (for KYC purposes), fraud prevention agencies, payment processors confirming transaction details, and analytics service providers. All such third parties are contractually required to share data with winmry in compliance with applicable data protection standards.
4.1 winmry uses your personal data for the following purposes:
4.2 winmry will not use your personal data for purposes incompatible with those listed above without first notifying you and, where required, obtaining your consent.
5.1 winmry processes your personal data on the following legal bases:
5.2 Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
6.1 winmry does not sell or rent your personal data to unaffiliated third parties. We may share your personal data with the following categories of recipients:
6.2 All third parties with whom winmry shares personal data are bound by contractual data processing agreements that require them to handle your data securely and only for the specific purposes for which it was shared.
7.1 winmry's operations and some of its service providers may be located in jurisdictions outside of Malaysia. Where personal data is transferred to third countries, winmry ensures that appropriate safeguards are in place — including Standard Contractual Clauses, adequacy decisions, or equivalent transfer mechanisms — to ensure your data receives a standard of protection consistent with applicable data protection requirements.
7.2 By using the winmry Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia where necessary for the purposes described in this Policy.
8.1 winmry retains your personal data for as long as your account is active or as necessary to provide you with our services. After account closure, winmry retains personal data for a minimum of five (5) years (or such longer period as required by applicable law or regulatory obligation) to comply with AML record-keeping requirements and for the purpose of resolving any disputes.
8.2 Gaming activity data and transaction records are retained for the minimum period required by winmry's licensing authority, which is generally not less than five (5) years from the date of the relevant transaction or gaming session.
8.3 Where data is retained solely for regulatory compliance purposes, access is restricted to authorised compliance personnel and is not used for any commercial purpose.
9.1 winmry uses cookies and similar tracking technologies on winmry.net and in the winmry Android application. Cookies are small text files stored on your device that enable winmry to recognise your browser and remember your preferences across sessions.
9.2 winmry uses the following categories of cookies:
9.3 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the winmry Platform. Most browsers allow you to refuse or delete cookies — consult your browser's help documentation for specific instructions.
10.1 As a winmry player, you have the following rights regarding your personal data:
10.2 To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Request". winmry will acknowledge your request within 5 business days and fulfil it within 30 calendar days.
11.1 The winmry Platform is strictly for adults. winmry does not knowingly collect personal data from any individual under the age of 21. Registration on the Platform constitutes a declaration by you that you are 21 years of age or older.
11.2 Age verification is conducted as part of the mandatory KYC process before any withdrawal is processed. If winmry discovers that personal data has been collected from an individual under the minimum age, the associated account will be immediately suspended, the data will be deleted (except where retention is required for regulatory purposes), and any balance will be returned to the payment source after investigation.
11.3 If you believe that a minor has registered on the winmry Platform, please contact us immediately at [email protected].
12.1 winmry implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
12.2 Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, winmry will notify affected players and the relevant regulatory authority in accordance with applicable requirements.
13.1 The winmry Platform does not contain links to third-party websites, social media platforms, or external services beyond those necessary for the delivery of the Platform's core functionality. winmry is not responsible for the privacy practices of any third-party services and this Privacy Policy does not apply to any external site.
14.1 winmry reserves the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Material changes will be communicated to registered Players via email to the address on file or via a platform notification on next login.
14.2 Your continued use of the winmry Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and may close your account by contacting [email protected].
15.1 For any questions, concerns, or data subject requests relating to this Privacy Policy or winmry's data handling practices, please contact our privacy team:
15.2 winmry takes all privacy concerns seriously and will investigate all formal complaints thoroughly. We are committed to resolving any privacy-related dispute in good faith and in compliance with our obligations under applicable data protection standards.
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